General Questions
Q
What are the rules/regulations for importing a vehicle?
A
For export rules and procedures for your country, including pre-export inspections lists, please visit your country’s appropriate government authorities. References to these authorities can be found in our FAQ section “Basic Export Rules/Regulations per Country.” It is also strongly suggested that prior to importing a vehicle, you research what is expected of you as a vehicle importer in your country and understand all risks and responsibilities.
Q
Does the FOB price on BE FORWARD’s website include additional costs like freight charge, storage charge fees, tax and duties, etc.?
A
No, these fees are not included in our FOB pricing. The term “FOB Price,” as seen on BE FORWARD’s website, refers to the vehicle’s price only. Freight charge should be added to the FOB price when you purchase the vehicle from us. After receiving the vehicle, you will be responsible for paying port clearing costs, import duties, taxes and any additional fees required by your country or the port of discharge. Please contact local authorities or a reputable clearing agent for further details. Please know that our trained agents are available to assist you as clearing agents. For more information about this additional service, please click on the appropriate port below. Dar Es Salaam Durban Mombasa
Q
What are your office hours?
A
We are open Monday through Friday, 8:30 a.m.–7:00 p.m. (Japan time). Please note that lunch break is held 12:00 p.m.–1:00 p.m. We are closed on the following days: ・ Saturday and Sunday ・ New Year's Holiday (several days around New Year’s Day) ・ Golden Week (several days between April and May) ・ Summer Holiday (several days in mid-August) ・ Seminar Sessions (a few days throughout the year) Please note that long holidays such as New Year's, Golden Week, and Summer Holiday will differ in length each year. Specific dates will be announced as the season approaches.
Q
What languages can you do business in?
A
Primarily English, however, it is possible to discuss business in other languages: https://xyz.com
Q
Can you show me the condition of the vehicle?
A
We provide up to 30 detailed pictures of the vehicle to help with your buying decision.
Q
Can you ship auto parts inside the vehicle I am buying?
A
No, we are not allowed to put anything inside the vehicle unless it is shipped by container.
Q
Is it okay to use two different e-mail addresses, such as my work e-mail address and my personal e-mail address?
A
To help make the vehicle buying process as secure as possible, we only accept one e-mail address.
Q
Where do I enter my discount code on your website?
A
You may enter your discount code in the discount code field located at the bottom of the vehicle page’s “Free Quote” section. Please note that by using the discount code, you agree to all applicable terms and conditions as provided by Be Forward
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